Conduct of Conduct

  • Integrity & Professionalism: We place the integrity of the profession and the interests of clients above our own interests. We act with integrity, competence, and respect. As a principal firm we take compliance responsibility for our Appointed Representatives. This includes the way financial products are sold and transactions are arranged and investments are managed. Prior to appointing an AR we diligently assess the fitness, propriety and competence of every potential appointed representative and its staff.
  • Client Relationship: We will foster a supportive and sharing business relationship with ARs to help them launch and grow successful businesses.
  • FCA Relatonship: We will keep up to date with FCA regulation and regulatory changes. This reduces compliance risks for our ARs and for our own business.
  • Training & Competence: We will maintain and develop professional competence. We will ensure that our own and the businesses of our ARs achieve and are maintaining a level of competence in order to carry out their regulated activities. We will implement training procedures that will ensure employees skills, knowledge and expertise are accessed and updated on a regular basis.
  • Appointed Representative Agreement: Our terms and conditions will be clearly written and will explain exactly what our duties and responsibilities are, and what fees and charges will apply and when.
  • Our people: We will hire competent and professional people who sign up to this Code of Conduct.
  • Systems & Processes: We will operate secure and dedicated IT infrastructure some of which we will make accessible to our ARs as required. We will promote that our AR's business processes are managed in a secure and reliable manner. Security should be proportionate to the nature, scale and complexity of their business and should be sufficiently robust to facilitate compliance with applicable law, regulations and this Code of Conduct.
  • External Experts: We will work in close partnership with specialised regulatory law firms and compliance consultancies some of which are also members of the UKCRA.
  • Monitoring: As part of our obligation to supervise the AR's business we devise a tailored monitoring and risk plan which reduces the level of risk to customers and the industry. We will ensure that customers of an AR receive the same fair treatment as customers of a directly authorised firm.
  • The UKRA Designation: Members of the UKRA that have signed up to this Code of Conduct may display this box on their websites and other presentation and marketing material.